Tech support precisely refers to offer assistance to the computer users for resolving various problems and issues. It can be provided either online or on-site. Tech support is required when your system is not functioning as expected. Some of the common issues with computers are enlisted as:
- Computer is taking much time in saving and opening files
- Computer gets freeze
- Blue screen error
- Computer automatically reboots or turn itself off
- Any software is not working
- No sound from speakers
- Hard disk failure
- Any driver issue
There can be many other issues with computers. When you face any issue with your system, then you require remote support from a service provider.
You can take computer help and support from any service provider of your choice. A number of technical service providers are available, who offer online technical support to their customers. Online computer support is more beneficial as compared to on-site tech support. The main reason behind this point is the availability, because you can receive online technical help irrespective of your location. But this is not the case with on-site computer help.
You can receive online technical support at a lower price than on-site tech support. In online computer support, you just have to pay once and you can access unlimited services for a fixed time. In online remote support, you just have to sit in your home or in office and your issue gets resolved through the Internet.
When you will take online support from a service provider, then your system should have an Internet connection. When you face any technical issue, you will contact your service provider, and then one of the technicians will access your system after getting your permission.
Technician will diagnose your issue and will resolve it through the Internet. Some of the services offered through online tech support as enlisted as:
- Installation of new software
- Configuring settings for Internet, e-mail and Office suite
- Removal of malicious software
- Installation of antivirus and antispyware
- Windows upgrades
Along with all these above mentioned services, various other services are offered through online support. So, it is viable to say that online technical support is better than on-site tech support.
K.P.Pandey is a technical expert at iYogi, which is an online technical support provider. His firm’s Microsoft Certified Technicians perform complete PC checkup & system optimization, computer support that are essential for keeping your desktop or laptop in good condition, enhancing its life and increasing your productivity.
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